Frequently Asked Questions
Contacting Customer Service
- What is Cellar Angels?
- Why is Cellar Angels unique?
- How do I become a Cellar Angels’ member?
- When will I receive notification of new offers?
- How long will I have to make a purchase on the offer?
- Can I purchase a Cellar Angels Gift Certificate or Gift Card?
- What is The Daily Flight?
- If I'm representing a winery, how can I learn more about a partnership with Cellar Angels?
Membership & Accounts
- Does it cost anything to sign up?
- Are there additional benefits to becoming a member?
- Why do I need to create an account?
- What if I forget my username and password?
- How do I edit my information?
- Does your system store my credit card information?
- How secure is my information?
- How do I update my credit card information?
- Does my membership expire?
- Is my membership information shared with anyone other than Cellar Angels?
- How do I opt-out of email offers and company communications?
- Am I able to cancel my membership?
- What is a CVV?
- Is there sales tax charged on my purchase?
- I’m under 21. Can I buy wine for someone over 21?
- Is there a limit of wine I can buy?
- Do I receive additional information about the wine(s) I order?
- Can I send wine as a gift?
- Can I refer my friends?
- Why doesn’t the wine price show up when I send a wine deal to my friends?
Selections & Availability
Shipping & Returns
- Why is my wine order taking so long to arrive?
- To which states can Cellar Angels’ winery partners legally ship wine?
- Will I receive a tracking number for my order?
- What if I am not present when the shipment arrives?
- Why is an adult signature required for delivery?
- What if the delivery service cannot obtain an adult signature?
- Can I place an order and ship to multiple addresses?
- Can I change or cancel my order?
- What if I have received damaged or incorrect products?
- Can I return a product if it is bad, damaged or incorrect?